Year : 2010 | Volume
: 4 | Issue : 2 | Page : 85--90
Patient satisfaction in anesthesia: A modified Iowa Satisfaction in Anesthesia Scale
Dina N Baroudi1, Walid H Nofal2, Nauman A Ahmad3
1 Facharzt Anesthesia, Hanover, Germany; Department of Anesthesia, Muhammad Saleh Basharahil Hospital, Makkah, Saudi Arabia
2 Department of Anesthesia, Muhammad Saleh Basharahil Hospital, Makkah, Saudi Arabia; Ain Shams University, Cairo, Egypt
3 King Khaled Eye Specialist Hospital, Riyadh, Saudi Arabia
Objectives: To set up and validate a patient satisfaction questionnaire based on Iowa Satisfaction in Anesthesia Scale (ISAS) for evaluating the degree of patient satisfaction in anesthesia.
Materials and Methods: We established and validated a survey questionnaire of 13 questions measuring the following dimensions adequacy of patient information; participation in decision making, nurse patient relation, accessibility of communication with the anesthesiologist, patient fear and anxiety and the post anesthesia care management. The process passed through three steps: instrument validation, survey conduction and data analysis. Cronbach«SQ»s alpha was used to measure the reliability and standard psychometric techniques were used to measure instrument validity.
Results: Our modified instrument shows good reliability which is obvious with a Cronbach«SQ»s alpha value of 0.72 and all the perspectives of validity (face, content and construct). Also, 173 (21.54%) patients achieved an overall satisfaction score of less than 85% female patients are were less satisfied than male patients. Educated patients were less satisfied, and those belonging to ASA group I and II were significantly less satisfied. Dimensions pinpointed are related to information and decision making, adverse events in recovery room, fear and anxiety contributed to patient dissatisfaction.
Conclusion: The instrument used for the evaluation of patient satisfaction in anesthesia is a valid tool for the Arabic speaking patients. There is room for improvement in the anesthesia care, mainly in the dimension of information, decision making and postoperative anesthesia care.
Dina N Baroudi
M.S. Basharahil Hospital, Anesthesia department PO Box 10505, Makkah, Saudi Arabia
|How to cite this article:|
Baroudi DN, Nofal WH, Ahmad NA. Patient satisfaction in anesthesia: A modified Iowa Satisfaction in Anesthesia Scale.Anesth Essays Res 2010;4:85-90
|How to cite this URL:|
Baroudi DN, Nofal WH, Ahmad NA. Patient satisfaction in anesthesia: A modified Iowa Satisfaction in Anesthesia Scale. Anesth Essays Res [serial online] 2010 [cited 2022 Aug 16 ];4:85-90
Available from: https://www.aeronline.org/article.asp?issn=0259-1162;year=2010;volume=4;issue=2;spage=85;epage=90;aulast=Baroudi;type=0